Listen to today’s podcast: https://podcasts.apple.com/us/podcast/silk-logic-small-business-daily/id1841930957
Small Business Daily Podcast
Today’s podcast episode was created from the following stories: a lineup that puts AI, cybersecurity, and smart operations in focus—from new tools that simplify managed security and lead qualification to research on how legal teams are proving value, plus an affordable AI-ready PC aimed at closing the digital divide.
Grow Your Managed Security Business with Cisco Secure MSP Center
Author: Jason Norton | Date: 2025-11-17 | Source: blogs.cisco.com
Cisco’s Secure MSP Center bundles Duo, Umbrella, and Secure Endpoint under a single managed-ready offer with zero-dollar ordering and monthly MSLA billing, all managed via the Secure MSP Hub. For MSPs serving SMBs—where 81% reported a breach last year—this approach streamlines onboarding, reduces tool sprawl, and improves margins. The takeaway: package multi-layered security quickly, centralize operations, and turn risk into recurring revenue.
Abby Connect: How AI Voice is Disrupting New Business Calls
Author: Mark Macias | Date: 2025-11-17 | Source: martech.zone
Abby Connect’s AI voice platform rapidly vets inbound leads using scripted prompts, shortening calls by 44% while surfacing high-value prospects within minutes. A 500,000-call analysis shows AI agents match humans on handling urgency but still trail in emotional nuance—making a human-in-the-loop model best. Action item: deploy AI to triage and prioritize after-hours or high-volume calls, then route sensitive cases to people.
Maximize Efficiency With Outsourced IT
Author: Jake Dahlgren | Date: not provided | Source: bitrebels.com
Outsourcing IT can accelerate project delivery, scale resources up or down, and cut costs tied to recruiting, benefits, and training. Providers bring cybersecurity depth, recovery planning, and proactive audits while your team focuses on revenue-driving work. For growing firms, it’s a practical way to align spend to real-time needs and keep innovation moving.
Business AI Innovation Unveiled at SAP TechEd
Author: Philipp Herzig | Date: 2025-11-17 | Source: news.sap.com
SAP announced an AI-native architecture spanning HANA Cloud advances, new agent capabilities, and SAP-RPT-1—a relational foundation model for predicting outcomes from tabular business data. With tooling to build and govern agents (Joule, assistant frameworks, and LeanIX agent hub) and expanded data interoperability, SAP aims to speed real business impact. For teams operating in SAP ecosystems, expect better predictions, governance, and cross-agent automation.
81% of Chief Legal Officers Say GenAI Accelerates Legal Work and Helps Demonstrate Value–but Metrics to Prove It Are Still Missing
Author: GlobeNewswire | Date: 2025-11-17 | Source: financialpost.com
ACC and Everlaw report that 81% of legal leaders see faster support and matter resolution with GenAI, yet only 12% track technology ROI and 16% measure outcomes relative to cost. The function is shifting from “cost center” to strategic partner, but metrics and integration gaps persist. Priority next steps: invest in reporting infrastructure, data governance, and upskilling to quantify legal’s impact.
Karnataka unveils KEO, billed as India’s most affordable AI-ready personal computer
Author: Sanjana B | Date: 2025-11-17T21:40:00 | Source: thehindubusinessline.com
KEO is a compact, RISC-V, Linux-based PC with on-device AI (4–5 TOPS) and broad connectivity, built in Karnataka to expand access for students, small businesses, and public services. Preloaded with learning and productivity tools—including an AI agent trained on the state syllabus—it targets practical, long-lived computing without proprietary lock-in. For budget-conscious organizations, it’s a potential low-cost option for education, admin workflows, and basic AI use.
