Listen to today’s podcast: https://podcasts.apple.com/us/podcast/silk-logic-small-business-daily/id1841930957
Small Business Daily Podcast — November 16, 2025
Today’s podcast episode was created from the following stories:
SaaStr AI App of the Week: HappyFox – cut support tickets 50% with AI that actually stays inside your knowledge base
Author: Jason Lemkin | Date: Not provided | Source: Original article
HappyFox, a bootstrapped support platform, reports a 40% lift in automated resolution and a 30% boost in agent productivity by deploying Claude on AWS Bedrock—while keeping customer data within AWS for compliance. With pricing starting at $24 per agent and clear ROI math, the company positions its AI Resolve, AI Copilot, and Assist AI as a unified stack to cut ticket times and deflect repetitive inquiries. For small teams, the draw is enterprise-grade security without the lock-in or ballooning costs.
PK SEO announces launch of Google AI Mode in Australia, signalling a shift in SEO strategy
Author: Peter Karpouzas | Date: November 15, 2025 | Source: Original article
PK SEO claims Google’s AI Mode is reshaping search in Australia, prioritizing AI-generated overviews over traditional organic links and accelerating the need for Generative Engine Optimization (GEO). The firm advises businesses to build brand authority, topic clusters, and clear trust signals to be cited inside AI summaries. If accurate, the shift pushes marketers to optimize for answer-engine visibility rather than page-one rankings.
A couple spent $26,000 turning their garage into a kitchen—the space has boosted their cookie business to new heights
Author: Amanda Krause | Date: November 15, 2025 | Source: Original article
Los Angeles baker Mandy Edmunds and her husband transformed their two-car garage into a dedicated commercial-style kitchen over eight months, unlocking capacity to produce tens of thousands of cookies and host classes. The $26,000 project prioritized sanitation, storage, and workflow—delivering growth without taking on retail lease risk. It’s a practical blueprint for home-based businesses to scale with targeted, cost-controlled upgrades.
Remote work and the big breaches of 2025: cause or convenient excuse?
Author: Sal King | Date: November 15, 2025 | Source: Original article
This analysis argues remote work is a risk multiplier—not the root cause—behind major breaches, which still trace to exposed credentials, third-party weaknesses, and misconfigurations. Leaders are urged to focus on identity as the control plane, harden supplier risk, fix configuration drift, and track metrics like MFA coverage and access revocation speed. The takeaway: invest in durable controls that limit blast radius across hybrid environments.
AI scams surge: how consumers and businesses can stay safe
Author: Larry Zelvin | Date: November 15, 2025 | Source: Original article
Generative AI is fueling polished fraud—from deepfake impersonation to fast-growing ClickFix scams that trick users into pasting malicious code, plus QR phishing campaigns. The piece outlines practical defenses: verify contacts independently, avoid executing commands from pop-ups, scrutinize sponsored and AI-generated results, enable MFA, and keep systems patched. For small businesses, regular employee training and clear incident response playbooks are now table stakes.
Nation-building or asset stranding: what Canada’s latest megaprojects tell us
Author: Michael Barnard | Date: November 15, 2025 | Source: Original article
The author contends Canada’s Major Projects Office is overly weighted toward LNG export infrastructure, risking future stranded assets versus investing in transmission, northern electrification, and critical minerals. He argues a national HVDC backbone would better support clean industry and reliability across regions. For businesses, the policy signal matters: capital-intensive bets aligned with electrification and resilience may outlast volatile fossil export markets.
Open Source Power
Author: Erlend Sogge Heggen | Date: November 14, 2025 | Source: Original article
This essay challenges traditional open source orthodoxy, arguing permissive licensing can enable labor exploitation and hyperscaler capture, and calls for pro-labor, source-available models. It frames licensing as a power lever to sustain digital commons, suggesting ethical boundaries that align costs with usage—especially for corporate consumers of community infrastructure. Founders and maintainers get a clear prompt: design licenses and terms that fund ongoing stewardship.
몇 분 걸렸던 배터리 진단을 몇 초만에…장익황 모나 대표
Author: 문지형 스타트업 기자단 | Date: November 15, 2025 | Source: Original article
Korean startup MONA compresses electrochemical impedance spectroscopy (EIS) battery diagnostics from minutes to seconds by combining AI with hardware optimization—making 100% in-line inspection feasible. With PoCs at automakers and a potential SaaS model, the approach targets safety, yield, and cost in EV supply chains. It’s a notable example of deep-tech commercialization aimed at real manufacturing constraints.
Conclusion: Across today’s stories, a common thread emerges—operational resilience built on smart adoption of AI, disciplined security, and thoughtful infrastructure and licensing choices. Whether you’re optimizing support, adapting to search shifts, hardening against scams, or scaling production, the winners are pairing efficiency with trust and long-term sustainability.
